Bot Libre allows a bot to be connected to email. This lets you create a bot to be your first tier of support or customer service for your business. The bot can answer common user questions and defer more difficult questions to your second tier support. Connecting a bot to email can also be used to let your bot send email notifications from scripts, such as when a user wishes to escalate an issue from live chat. Email also provides a novel way to let people interact with your bot.

It is no longer sufficient for a business to only connect with their customers on their website. Customers now use a variety of different messaging and social media platforms, and expect to be able to connect with businesses through social media. If your business is not on Facebook, Twitter, Telegram, or other platforms you are missing engaging with your customers.

Bot Libre now supports integrating with XML and JSON web services, HTML scraping, and access to Twitter, Facebook, Telegram, email, and other services. From our scripting languages Self, and AIML you can now access any web service that returns XML or JSON data. You can also scrape information from HTML web pages, and send emails, tweets, Facebook posts, Telegram posts, and more.

Web Services

We released Bot Libre 4.4 today.

Bot Libre 4.4 includes new support for connecting bots to SMS text messaging, for accessing XML, JSON, and HTML web services, and accessing Twitter, Facebook, Telegram, and email.

Our Twitter bot server has been updated to our 3.1 version.

This includes many enhancements, including our Facebook automation support.

We are going to be migrating all of the Twitter or email enabled bots to a dedicated server soon.

The reason for this is they have divergent performance requirements to the chat bots (cyclic vs realtime). This will improve the performance of the chat bots, and reduce the cycle time for the Twitter and email bots.

The website was updated today;

• Email support : connect your bot to an email account
• AIML : import and export your bot's chat logs or scripts to and from the standard Artificial Intelligence Markup Language (AIML)
• Chat Logs : redesigned and enhanced chat logs administrative page, new search and context functions

Automate your email with an email bot.

You can now connect your bot to email. Create a bot to answer your email, perform 1st tier email support for your business, product or service.